Refund & Cancellation Policy

Effective date: June 29, 2026
Last updated: June 29, 2026

This Refund & Cancellation Policy is part of our Terms of Service and explains how payments, terms, renewals, cancellations, and refunds work for the products and services offered by Crush It Media Group LLC, doing business as Crush It Media ("Crush It Media," "we," "us," or "our").

Because our work involves custom design, commercial printing, and postage that we commit to vendors and the United States Postal Service on your behalf, many fees become non-refundable once production begins. Please read this policy before you purchase.

1. Terms and billing

Advertising spots are sold by term — for example, monthly or quarterly. Quarterly terms are paid in full, upfront, at a discount. Pricing for a spot is locked at the price shown when you purchase and does not change for the duration of that term, even if our rates change later.

We accept payment by card through Stripe and may accept manual methods (such as check, Zelle, or cash) where offered. Your spot is not reserved until payment is received or a payment commitment is confirmed by us.

2. Cancellation before production

You may request to cancel before we begin production (design, printing, or mailing) by emailing help@crushitmediagroup.com. If production has not started, we will refund amounts paid, less any non-refundable third-party costs already incurred on your behalf and any processing fees that are not returned to us by the payment processor.

3. Cancellation after production begins

Once design work, printing, or mailing has begun for a given run, the amounts allocated to that run are non-refundable, because those costs are committed to vendors and the postal service and cannot be recovered. This includes printing, postage, and design labor already performed.

4. Approved proofs and errors

You are responsible for reviewing and approving your proof before it goes to print. Once you approve a proof, the order is non-refundable for errors contained in the approved proof. If we make a production error that materially differs from your approved proof, contact us within 7 days of the in-home/delivery window and we will work in good faith to reprint or otherwise make it right.

5. Design and revisions

Ad design is included with our advertising products. The number of included revisions depends on your term length (described on the product pages at the time of purchase). Additional revisions beyond what is included may incur a fee, which is non-refundable once the revision work is performed.

6. Delivery, results, and counts

We do not guarantee delivery dates, in-home dates, delivery to every address, household or route counts, or any particular response or sales result. Estimated counts, coverage maps, and demographics are not guarantees, and variances between estimated and actual delivery are not grounds for a refund. See our Advertising & Results Disclaimer.

7. Renewals

For ongoing spots, active customers receive a renewal window before the term expires (the priority window is described to you for your product). If you do not renew within your window, your spot may be released to the waitlist, and exclusivity for your category ends. Renewal charges, where authorized, are billed at the start of the new term. To stop a renewal, notify us before your window closes.

8. Waitlist

Joining a waitlist does not require payment and does not reserve a spot. If a spot in your category opens, the next person on the waitlist is offered a limited exclusive window to purchase. If you do not purchase within that window, the spot may be offered to the next person.

9. Print Services and dedicated/solo EDDM orders

For commercial print orders and dedicated (solo) EDDM campaigns: prices include the stated product and any flat shipping or postage shown at checkout. These orders are custom-produced and become non-refundable once production or mailing begins. Postage and shipping are pass-through costs and are non-refundable once committed.

10. Landing pages and digital add-ons

Landing-page and digital add-ons (where offered) are provided for the term purchased. Monthly persistent options renew until canceled; cancel before the next billing date to stop future charges. Amounts already billed for a completed period are non-refundable.

11. Chargebacks

If you have a billing concern, please contact us first at help@crushitmediagroup.com so we can resolve it. Initiating a chargeback for services we have delivered or committed to deliver may result in suspension of your account and Services.

12. How to request a refund or cancellation

Email help@crushitmediagroup.com from the address on your account, with your name, business name, and order details. Approved refunds are issued to the original payment method and may take several business days to appear, depending on your bank or card issuer.

13. Contact

Crush It Media Group LLC (d/b/a Crush It Media)
7901 4th St N, Ste 300, St. Petersburg, FL 33702
Email: help@crushitmediagroup.com