Terms of Service
Effective date: June 29, 2026
Last updated: June 29, 2026
These Terms of Service ("Terms") are a legal agreement between you and Crush It Media Group LLC, doing business as Crush It Media ("Crush It Media," "we," "us," or "our"). They govern your access to and use of https://crushitmediagroup.com and any related subdomains, pages, customer portal, and tools (together, the "Site"), and your purchase or use of our advertising, design, print, and direct-mail services (the "Services").
Please read these Terms carefully. By accessing the Site, creating an account, submitting a form, or purchasing a Service, you agree to be bound by these Terms, our Privacy Policy, and any other policy referenced here. If you do not agree, do not use the Site or the Services.
Arbitration & class-action waiver. Section 17 contains a binding arbitration clause and a class-action waiver that affect how disputes are resolved. Please read it carefully.
1. Who we are and what we do
Crush It Media is a direct-mail advertising company based in St. Petersburg, Florida. We sell shared and dedicated Every Door Direct Mail (EDDM®) postcard advertising, design services, commercial print, and related digital marketing services to local businesses. "EDDM®" is a registered trademark of the United States Postal Service®; Crush It Media is not affiliated with, endorsed by, or sponsored by the USPS.
2. Eligibility
You must be at least 18 years old and able to form a binding contract to use the Services. If you use the Services on behalf of a business or other entity, you represent that you are authorized to bind that entity, and "you" refers to both you and that entity.
3. Accounts
Some Services require an account or access to our customer portal. You agree to provide accurate information, to keep it current, and to keep your login credentials confidential. You are responsible for all activity under your account. Notify us promptly at help@crushitmediagroup.com if you suspect unauthorized use. We may suspend or terminate accounts that violate these Terms.
4. The advertising products
We offer, among other things, shared postcard advertising (multiple businesses on one mailer), dedicated/solo EDDM campaigns, print products, and landing-page and digital services. Specific product details — card sizes, mailing quantities, the number of ad spots, pricing, and term lengths — are described on the relevant product pages and are incorporated into these Terms when you purchase.
Category exclusivity. For shared postcard campaigns, we sell only one advertiser per business category per card. Exclusivity applies to the specific card and mailing for which you have a paid, active spot, and continues only while your spot remains paid and active. Exclusivity does not prevent competing businesses from advertising on other cards, in other markets, or after your term ends and your spot is released.
Availability. All spots, routes, mailing dates, and inventory are subject to availability and to our acceptance of your order. We may decline or cancel an order before mailing — for example, if a category is already sold, if content violates Section 7, or if a payment fails.
5. Pricing, payment, and Stripe
Prices are stated on the Site and may change at any time, but a price you are quoted and pay for a specific spot or order is locked for that order and term. You authorize us (and our payment processor) to charge your selected payment method for all fees, applicable taxes, and any optional add-ons you select.
Card payments are processed by Stripe, Inc. We do not store full payment card numbers; that information is handled by Stripe under its own terms and privacy policy. We may also accept manual payment methods (such as check, Zelle, or cash) where offered. Failure to pay may result in suspension or cancellation of the Service and release of your ad spot.
6. Renewals, cancellations, and refunds
Term lengths (for example, monthly or quarterly), renewals, the active-customer renewal window, the waitlist process, and our refund rules are described in our Refund & Cancellation Policy, which is part of these Terms. Because much of what we sell involves custom design, printing, and postage that we commit to vendors and the USPS on your behalf, many fees are non-refundable once production begins. Review that policy before purchasing.
7. Your content and advertising material
"Your Content" means logos, images, text, artwork, offers, business information, and anything else you submit to us or upload to the portal for use in your advertising.
License to us. You grant Crush It Media a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, adapt, print, and display Your Content solely to provide, proof, print, mail, and promote your Services (including showing the finished card as an example of our work, unless you tell us in writing not to).
Your responsibilities and warranties. You represent and warrant that:
- You own or have all rights, licenses, and permissions needed to use Your Content and to grant us the license above;
- Your Content and your offers are truthful, not deceptive, and comply with all applicable laws, including consumer-protection, advertising, and industry-specific rules (for example, for healthcare, legal, financial, alcohol, cannabis, firearms, or similar regulated categories);
- Your Content does not infringe any third party's intellectual property, privacy, or publicity rights, and is not defamatory, obscene, hateful, or otherwise unlawful; and
- Any claims, prices, guarantees, or disclaimers in your ad are accurate and that you will honor them.
Approval and accuracy. You are responsible for reviewing and approving proofs before printing and mailing. Once you approve a proof, you are responsible for any errors it contains. See the Acceptable Use Policy for additional content rules.
8. Design, proofs, and revisions
Ad design is included with our advertising products. The number of included revisions is tied to your term length and is described on the product pages and in the Refund & Cancellation Policy. Additional revisions beyond what is included may carry a fee. Design files and templates we create remain our property except for the rights expressly licensed to you to use your finished ad.
9. Mailing, delivery, and the USPS
Direct mail depends on third parties we do not control, including the USPS, commercial printers, and data providers. We do not guarantee delivery dates, in-home dates, delivery to every address, the accuracy of household or route counts, or any particular response, call, scan, or sales result. Counts, coverage maps, and demographic figures are estimates drawn from USPS, U.S. Census, and other third-party data and may differ from actual delivery. See our Advertising & Results Disclaimer.
10. Tracking tools
Some products include tracking tools such as QR codes, tracking phone numbers, and landing pages with analytics. Tracking phone numbers, where provided, are licensed to you for the term and remain our property or our vendor's property; they are not ported to you and may be reassigned after your term ends. You are responsible for complying with all laws when you receive calls, texts, or leads through these tools, including call-recording and consent laws.
11. Referrals and rewards
If you participate in our referral or loyalty program, the separate Rewards & Referral Program Terms apply. Credits have no cash value, are not your property, and may expire or be revoked as described there.
12. Communications, calls, and recording
If you opt in to text messages, the SMS / Text Messaging Terms apply. We also send transactional and, with your permission, marketing email. You can opt out of marketing email at any time using the unsubscribe link; transactional messages about your orders may still be sent. See the Privacy Policy.
Calls and our AI voice assistant. If you call us, ask us to call you, or interact with our automated or AI-powered voice assistant, those calls may be recorded and transcribed for quality assurance, training, recordkeeping, and to improve our services and the assistant. Because Florida requires all parties to consent to call recording, we disclose that the call is recorded at the start of the call; if you continue the call after that disclosure, you consent to being recorded. Any outbound automated, prerecorded, or AI-generated-voice calls are made only where you have given the consent required by law, and you may ask us to stop such calls at any time. Our AI voice assistant can make mistakes, may not understand every request, and is not a substitute for speaking with a person — you can always ask to reach a human.
13. Intellectual property
The Site, our software, logos, the "Crush It Media" name and branding, text, graphics, and the look and feel are owned by Crush It Media or our licensors and are protected by intellectual-property laws. Except for Your Content and the finished ad we deliver to you, nothing in these Terms transfers any ownership to you. You may not copy, scrape, frame, reverse engineer, or create derivative works from the Site without our written permission.
14. Prohibited uses
You agree not to misuse the Site or Services. Prohibited conduct is described in our Acceptable Use Policy, which is incorporated into these Terms. Violations may result in immediate suspension or termination and forfeiture of fees.
15. Third-party services and links
The Site integrates with and links to third-party services (for example, Stripe, mapping providers, and analytics). We are not responsible for third-party services, their content, or their practices. Your use of them is governed by their terms.
16. Disclaimers; limitation of liability
THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage. We do not warrant that the Site will be uninterrupted, error-free, or secure, or that any advertising will produce any particular result.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, Crush It Media and its owners, officers, employees, and vendors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or loss of goodwill, arising out of or relating to the Site or Services, even if advised of the possibility. Our total aggregate liability for any claim arising out of or relating to the Site or Services will not exceed the amount you paid to us for the specific Service giving rise to the claim in the three (3) months before the event giving rise to liability. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
17. Dispute resolution; arbitration; class-action waiver
Please read this section carefully — it affects your legal rights.
Informal resolution first. Before starting any formal proceeding, you agree to contact us at help@crushitmediagroup.com and give us 30 days to try to resolve the dispute informally.
Binding arbitration. Except for the exceptions below, any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial (or Consumer, if applicable) Arbitration Rules. The arbitration will take place in or near Hillsborough County, Florida (Tampa), or be conducted remotely, and judgment on the award may be entered in any court of competent jurisdiction.
Class-action waiver. You and Crush It Media agree that each may bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims.
Arbitration costs. For consumer claims, we will pay arbitration filing and administrative fees to the extent required by the AAA Consumer Arbitration Rules, and in any event your share of those fees will not exceed what it would cost you to file the same claim in court.
Your right to opt out of arbitration. You may opt out of this agreement to arbitrate (the "Binding arbitration" and "Class-action waiver" paragraphs above) by emailing help@crushitmediagroup.com within 30 days after you first accept these Terms, stating your name and that you opt out of arbitration. Opting out will not affect any other part of these Terms, and we will not treat it as a reason to deny you service.
Exceptions. Either party may (a) bring an individual claim in small-claims court, and (b) seek injunctive or equitable relief in court to protect intellectual-property or confidentiality rights. Nothing here prevents you from filing a complaint with a government agency.
If this arbitration agreement is found unenforceable as to a particular claim, that claim may proceed in court under Section 18, but the rest of this Section 17 remains in effect.
18. Governing law and venue
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. For any matter not subject to arbitration, you and Crush It Media consent to the exclusive jurisdiction and venue of the state and federal courts located in Hillsborough County, Florida (Tampa).
19. Indemnification
You agree to defend, indemnify, and hold harmless Crush It Media and its owners, employees, and vendors from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of (a) Your Content, (b) your advertising, offers, or business, (c) your violation of these Terms or any law, or (d) your violation of any third-party right.
20. Termination
We may suspend or terminate your access to the Site or Services at any time for any reason, including violation of these Terms. Provisions that by their nature should survive termination (including Sections 7, 13, 16–19, and 21) will survive.
21. Changes to these Terms
We may update these Terms from time to time. When we do, we will revise the "Last updated" date above and, for material changes, take reasonable steps to notify you. Your continued use of the Site or Services after changes become effective means you accept the revised Terms.
22. Miscellaneous
These Terms, together with the policies referenced here, are the entire agreement between you and Crush It Media regarding the Site and Services. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Headings are for convenience only.
23. Contact
Crush It Media Group LLC (d/b/a Crush It Media)
7901 4th St N, Ste 300, St. Petersburg, FL 33702
Email: help@crushitmediagroup.com